Balkazar - Marketplace

1. Introduction

Balkazar ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Law on Personal Data Protection of the Republic of North Macedonia and aligned with the principles of the EU General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for processing your personal data is:

Balkazar
Republic of North Macedonia
Email: m1media.mk@gmail.com

3. Personal Data We Collect

We collect the following categories of personal data:

Account Information: Full name, email address, password (hashed), phone number, WhatsApp number, city/country of residence, profile photo, and preferred language.
Listing Data: Part descriptions, images, pricing information, and location associated with your listings.
Communication Data: Messages exchanged between buyers and sellers through the Platform's messaging system.
Technical Data: IP address, browser type, device information, operating system, and access timestamps collected automatically when you use the Platform.
Usage Data: Pages viewed, search queries, listing interactions, and other behavioral data related to your use of the Platform.

4. Legal Basis for Processing

In accordance with Article 10 of the Law on Personal Data Protection, we process your personal data on the following legal bases:

Contractual necessity: Processing necessary for the performance of our services (account management, listing functionality, messaging).
Consent: Where you have given explicit consent, such as for marketing communications or optional profile information.
Legitimate interest: For platform security, fraud prevention, service improvement, and analytics.
Legal obligation: Where processing is required by law.

5. How We Use Your Data

We use your personal data for the following purposes:

To create, maintain, and secure your account.
To enable you to create listings and communicate with other Users.
To display your listings and contact information to potential buyers.
To improve and personalize the Platform experience.
To detect, prevent, and address fraud, abuse, and security issues.
To send service-related notifications (e.g., messages, listing updates).
To comply with legal obligations.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

Other Users: Your name, city, and contact information are visible to Users who interact with your listings.
Service Providers: Third-party providers that help us operate the Platform (e.g., hosting, database, authentication services).
Law Enforcement: When required by law or in response to valid legal requests.

7. International Data Transfers

Our Platform uses cloud infrastructure that may store data outside of North Macedonia. Where personal data is transferred internationally, we ensure adequate safeguards are in place.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

Account data is retained until you delete your account.
Listing data is retained for up to 12 months after a listing is marked as sold or deleted.
Messages are retained for up to 24 months after the last activity.
Technical and usage data is retained for up to 12 months.

After the retention period, data is anonymized or permanently deleted in accordance with the Law on Personal Data Protection.

9. Your Rights

Under the Law on Personal Data Protection of North Macedonia, you have the following rights:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may request correction of inaccurate or incomplete data.
Right to erasure: You may request deletion of your personal data, subject to legal obligations.
Right to restriction: You may request that we limit the processing of your data.
Right to data portability: You may request your data in a structured, machine-readable format.
Right to object: You may object to processing based on legitimate interest.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at m1media.mk@gmail.com. We will respond within 30 days.

10. Cookies

We use the following types of cookies:

Essential cookies: Required for the Platform to function (e.g., authentication, language preference). These cannot be disabled.
Analytics cookies: Help us understand how Users interact with the Platform to improve our services.

You can manage cookie preferences through your browser settings.

11. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

12. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

14. Contact

For any questions regarding this Privacy Policy or your personal data, contact us at:

Balkazar
Republic of North Macedonia
Email: m1media.mk@gmail.com